How Healthcare Works, LLC

The Volunteer Services department is an important part of many health care organizations. From the minute patients and visitors walk in the door, they may see someone from volunteer services. Most of these individuals are donating their time and talents to meet the hospital’s needs. Volunteering provides a win-win relationship for the hospital, the individual, and the community. Volunteers can be found throughout a hospital beginning at the information desk. The person guiding patients to their rooms, answering, and serving as the first point of contact to patients generally are not employees. They are volunteers. Hospitals may not be able to afford a transporter, so the volunteer takes patients to their rooms in wheelchairs or provides wayfinding assistance. Once in the room, a patient may encounter volunteers when they receive mail, flowers, or other amenities.  Picture courtesy of Pixabay.com When waiting for an appointment, the person at the desk may or may not be